1)    LEGAL NOTICE (IMPRINT)

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Service provider (§ 5 DDG) SwingUp Coaching Ltd.
Lykourgou 33a 7103 Aradippou Cyprus
Phone: +357 99 388 741
Email: kathryn@su-coach.com Web: https://www.su-coach.com
Authorized Director
K. Supka

Company register
Registrar of Companies, Cyprus Reg. No.: HE 466466
VAT ID CY60105904Q

Content responsibility (§ 18 (2) MStV)
K. Supka, Lykourgou 33a, 7103 Aradippou, Cyprus Alternative dispute resolution
 
We are not obliged or willing to participate in consumer dispute resolution before a consumer arbitration board.

Governing law
Law of the Republic of Cyprus; mandatory EEA consumer rules remain unaffected

 

 

2) PRIVACY POLICY (GDPR)

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Controller
SwingUp Coaching Ltd., Lykourgou 33a, 7103 Aradippou, Cyprus Email: privacy@su-coach.com
Supervisory authority
Office of the Commissioner for Personal Data Protection (Cyprus).

Hosting / Platform (Wix)
We use Wix (Wix.com Ltd., Israel). Wix processes server logs, security/performance data and cookies on our behalf. Processing may occur in the EU, Israel and other third countries. Transfers rely on an EU adequacy decision (Israel) and/or EU Standard Contractual Clauses (SCCs).
TLS/SSL
Our site is accessible via HTTPS; TLS/SSL is provided by Wix.

Payments & tax calculation
Payments are processed by Stripe (Stripe Payments Europe/Stripe, Inc.). We receive payment confirmation and bookkeeping data only. We also use Avalara (Avalara Holdings, Inc. / Avalara Europe Ltd.) for VAT/tax calculation and compliance. International transfers (esp. to the US) rely on EU SCCs.

Contacting us
If you contact us (email, form, phone), we process your data to handle the request (Art. 6(1)(b/f) GDPR) and retain it as required by law.
Newsletter (if used)
Double-opt-in; unsubscribe anytime via link. Service provider: [Wix Email Marketing / Mailchimp / Brevo – please specify]. Tracking (opens/clicks) only if enabled; this section will be updated once configured.
Web analytics & marketing (if used)
If we use analytics/marketing tools (e.g., Google Analytics/Ads, Meta Pixel, or Wix integrations), we do so only with your consent via our cookie banner (Art. 6(1)(a) GDPR; ePrivacy/TTDSG). IP addresses are shortened; transfers to third countries may occur (SCCs). You can change your settings anytime via “Cookie settings”.
Cookies
We use essential cookies and – with your consent – statistics/marketing cookies. Consent is collected via our CMP banner. You can adjust your choice via the footer link “Cookie settings”.

Purposes & legal bases (summary)
-    Site provision/security (Art. 6(1)(f))
-    Contract performance/orders/downloads (Art. 6(1)(b))
-    Payments/accounting (Art. 6(1)(c/b))
-    Customer support/communications (Art. 6(1)(b/f))
-    Newsletter/marketing (Art. 6(1)(a)) Recipients
 
Wix (hosting), Stripe (payments), Avalara (tax compliance), IT providers, email/newsletter provider, accounting/tax advisors, security/anti-spam services.

International transfers
Outside the EEA only with an adequacy decision or SCCs. Copies of SCCs are available upon request.

Retention
We store personal data only as long as necessary or legally required (e.g., 10 years for tax). Contact requests are usually deleted after 12 months.
Mandatory data / contracts
Certain data is required for orders/downloads; without it, we cannot conclude the contract.

Automated decision-making / profiling Not performed.

Your rights
Access, rectification, erasure, restriction, data portability, withdraw consent, object to processing based on legitimate interests. You may lodge a complaint with the authority named above.

Social media links
We link to Facebook, Instagram and LinkedIn. No data is transmitted to these providers until you click a link. When you visit their sites, they process your data under their own responsibility. If we later add plugins/embeds, we will update this notice.

Changes
We update this policy when features, laws or providers change. Last updated: 13 Sep 2025

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3)    TERMS & WITHDRAWAL

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1.    Scope
These terms apply to contracts concluded via www.su-coach.com between SwingUp Coaching Ltd. and consumers/business customers in the EU/EEA.
2.    Services
Digital products (e.g., PDF guides, journals, checklists) are provided for download after payment. Coaching/consulting takes place at the agreed time (online or on-site) – details in the product page/confirmation email.
3.    Prices & payment
Prices in EUR; payment via the methods offered (e.g., Stripe). Prices shown at checkout apply.
4.    Contract formation
Products shown are non-binding. Your order is an offer; acceptance occurs via confirmation email.
5.    Right of withdrawal (consumers)
Digital content: The right of withdrawal lapses once execution of the contract has begun (download/provision), after you have expressly consented and acknowledged losing your right of withdrawal once execution starts.
Services (coaching): 14-day withdrawal period from contract. The right lapses if the service is fully performed within this period or if we start before the period ends after your express request and acknowledgement of
 
the legal consequences; for partial performance, you must pay reasonable compensation for services already rendered.

Checkout checkbox texts (for the order flow)
–    Digital content (required checkbox): “I expressly agree that the execution of the contract for digital content (e.g., PDF downloads) may start before the withdrawal period ends. I understand that my right of withdrawal expires once execution starts.”
–    Services (required if appointment <14 days): “I expressly request that the service (coaching) begins before the 14-day withdrawal period ends. I understand that the right of withdrawal expires upon full performance and that I must pay reasonable compensation for services already rendered.”

6.    Appointment cancellations (coaching)
Free cancellation up to [24/48] hours before the appointment; after that, [50%] cancellation fee, unless statutory withdrawal rights apply.
7.    Liability
Unlimited liability for intent and gross negligence and for injury to life, body or health. Otherwise, for slight negligence only for essential contractual duties (cardinal duties); in that case liability is limited to foreseeable, typical damage. Product liability remains unaffected. Coaching is not medical/psychological treatment.
8.    Copyright / usage rights
For digital content you receive a simple, non-transferable license for private use. Redistribution/publication is prohibited unless expressly permitted.

9.    Governing law, venue
Cyprus law applies. For consumers with habitual residence in the EEA, mandatory consumer rules of their country also apply. Venue for merchants: [city, Cyprus].

10.    Consumer dispute resolution (VSBG)
We are neither obliged nor willing to participate in consumer dispute resolution before a consumer arbitration board.

11.  In Avalara alle europäische Länder und CH, Lichtenstein und Luxembourg eintragen damit man die MWST entsprechend ausgewiesen bekommt.